Shipping policy
At Mocha the Brand, we are dedicated to providing you with the best shopping experience. Here’s everything you need to know about our shipping process:
Processing time
- All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or holidays.
- You will receive a shipping confirmation email once your order has been shipped, including tracking information.
Shipping costs
- Standard Shipping: Shipping costs is $15.
- Free Shipping: Enjoy free shipping on orders over $250 within Australia.
Shipping methods
We ship all orders using Australia Post to ensure your items are delivered safely:
- Standard Shipping: Delivery typically takes 5–10 business days depending on your location.
- Express Shipping: For faster delivery, express shipping is available, typically arriving within 2–5 business days. Send us an email if this is required.
Currently available shipping
- We currently offer shipping within Australia only.
- International shipping: We do not offer international shipping at this time, but we will update you if this changes in the future.
Order tracking
- Once your order has been shipped, you will receive an email with a tracking number. You can track your shipment using the link provided or by visiting the Australia Post website.
Lost or Damaged Items
- If your package is lost or damaged during transit, please contact us immediately at info@mocha-thebrand.com. We will assist you in resolving the issue with the shipping carrier.
Address errors
- Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete address details.