Terms of service
Last Updated: 27/02/2025
Welcome to Mocha the Brand! These Terms of Service govern your use of our website, products and services. By accessing or using our website, you agree to these terms. Please read them carefully.
1. General information
Mocha the Brand offers clothing and home accessories made from high-quality fabrics. By purchasing from our store, you agree to comply with these terms.
2. Orders & payments
- Pricing: All prices are listed in Australian dollars.
- Payment Methods: We accept major credit/debit cards and other available payment options on our online shop.
- Order Processing: Orders are processed once payment is received.
- Right to Refuse: We reserve the right to cancel or refuse any order at our discretion.
3. Shipping & delivery
- Shipping locations: We currently ship to Australia.
- Delivery times: Estimated delivery times vary depending on location and shipment.
- Customs duties & taxes: Customers are responsible for any customs duties or taxes.
- Shipping delays: Mocha the Brand is not liable for any delays caused by shipping carriers.
4. Returns & exchanges
- Return window: We accept returns within 14 days of receipt if the product is unused and in its original packaging.
- Return shipping costs: Return shipping costs are the responsible of the customer unless the item is defect.
- Refund process: Refunds will be issued to the original payment method once the return is processed.
5. Intellectual property
- Ownership: All content on our website, including images, logos and designs, is the property of Mocha the Brand.
- Usage restrictions: You may not use our content for commercial purposes without written permission.
6. Limitation of liability
- Disclaimer: Mocha the Brand is not responsible for any indirect, incidental or consequential damages arising from the usage of our products or website.
- Accuracy of information: We do our best to provide accurate information however we do not guarantee that all descriptions, pricing or availability are flawless.
7. Changes to terms
- Modification rights: We may update these Terms of service at any time. Changes will be posted on our website and your continued use constitutes acceptance.
8. Contact information
For any questions regarding these terms, please contact us at: info@mocha-thebrand.com